AI doubles the ROI of companies

Artificial Intelligence (AI) is here to stay. Automation has gone from being a voluntary instrument that could offer advantages to a practically mandatory tool for companies if they want to be competitive. Few are the jobs today that do not require some digital automation for their activity.
Advanced automation is growing exponentially in a very short time because the times we live in require extremely high speed. For this reason, Artificial Intelligence not only contributes to making the company more competitive, but also helps to achieve the agility that is needed to adapt to the changes in the current economy.

AI Results
Everest Group's Pinnacle Model report, sponsored by SS&C Blue Prism, reveals that companies that prioritize the development of their intelligent automation, beyond RPA (Robotic Process Automation), are the ones that more than double the ROI. ROI is understood as the return on investment (Return On Investment), that is, the value that measures the economic performance obtained by making an investment.
The companies that bet on Artificial Intelligence end up being the ones that most improve their operational efficiency, the productivity of their workers and the experience of their customers, factors that are the main drivers of the implementation of intelligent automation. The study mentions as "Pinnacle Companies" those entities that achieved superior results thanks to the adoption of intelligent advanced technology in their processes.

These Pinnacle Companies, apart from doubling the ROI, also achieved more beneficial results from Artificial Intelligence. These companies almost quadruple their cost savings and achieve a global improvement of the 62% in operational metrics compared to numbers prior to implementing automation.

Among the factors measured that show positive results for intelligent automation are employee productivity, operational efficiency and quality, delivery times, process management and regulatory compliance, all of which are key to performance. general and final result of the company. In addition, revenue doubles in two and a half years and you get an improvement from the 55% in customer experience and from the 52% in employee experience.

Employee adaptation to AI
Although Artificial Intelligence is already part of our lives, it is still difficult to understand how it works or know how to use it. The companies that bet on advanced automation are aware and that is why the study indicates that 90% of them invest in programs to improve skills and innovation challenges to enhance knowledge about Artificial Intelligence which, in the end, will be an essential element. more of the day to day in his position. Plus, intelligent automation takes the workload off employees.

If workers can focus on higher value-added tasks while Artificial Intelligence performs other functions, talent retention improves. As a result, half of the "Pinnacle Companies" have improved the experience of their employees in more than 60%, compared to pre-advanced technology numbers. Furthermore, only 11% of the companies that do not implement Artificial Intelligence have obtained these same results. More and more companies are joining automation because Artificial Intelligence has ceased to be a trend to become a reality.